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Purchase conditions

Olivense > Purchase conditions

These Pursache conditions regulate the use of the webshop https://olivense.com/, for which is legally responsible Miss Nuria Cabezas Márquez, ID 45557515N. Margarita Harrington street 11, 1ºD, zip code 06300 Zafra, Badajoz (Spain). Phone number (+34)693751705.

These Terms will be accepted by the parties without reservation, and may be modified at any time and without notice, so it will be the responsibility of the User to read them each time he makes a purchase, since the conditions in force at the time of conclusion of the contract shall be those applicable to it.

Applicable Legislation

This electronic contract is concluded under Spanish law and in particular under the legal regime imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce and by General Law 03/2014 for the Defense of Consumers and Users.

The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be stored and reproduced at any time by the user who makes a purchase using the options of his internet browser, and must be accepted before proceeding to the payment of the order.

Process of the Purchase

Buying at Olivense is easy and simple, just follow the following steps:

1º. - Select the products you want to purchase from among those offered by Olivense. By clicking on each product, you can access its file, which includes a detailed description with the information, main characteristics and price. If you need more information, don’t hesitate to ask us.

2º. - Once you have selected the product that you want to buy, you must press the button "Buy this product". If you wish, you can continue to add more products to the cart, or proceed directly to payment.

3º. - At the end of your purchase, you must indicate your contact details and address, in the section billing details.

3º. - At the end of your purchase, you must indicate your contact details and address, in the section billing details.

4º. - Finally, you must choose the means of payment of your order from those offered by Olivense.

5º. - Once the contracting process has been completed, we will send you an email detailing the details of the contract, as well as proof of purchase or invoice. If you do not receive this email or if you appreciate any errors, please contact us by any of the following means:

Calling the number 693751705 Notifying us in the "Contact" section of this website By writing to info@olivense.com

You can also request a paper invoice by contacting us within 15 days of purchase, and we will send it to you at no additional cost.

Forms of Payment

Olivense has several payment methods to facilitate your purchase:

a) Transfer by bank

b) Credit or debit card

c) Paypal

We then specify the conditions for each of these forms of payment.

a) Transfer by bank

Olivense offers you the possibility to make the payment of the order by a transfer in our bank account:

Caixabank - IBAN: ES70 2100 2953 2001 0036 4706

If you decide on this payment option, once the order is finished, the data necessary to make the bank transfer will appear on the screen. In addition In addition, we will send you an email with the amount of the order, the concept you must indicate and the account number. It is important that, at the time of the transfer, you indicate as a concept the reference of your order, provided by Olivense in the email, to speed up the invoicing and delivery of the order.

Transfers can take up to 48 hours to become effective, keep this in mind in the shipping deadlines. Once confirmed, the payment will proceed to the invoice, packing and shipment of the order. If you want to speed up this process you can send us an email with the receipt to info@olivense.com.

b) Credit or debit card

Payment by credit or debit card is made through Stripe’s secure payment gateway. Through this method of payment, Olivense never collects or manipulates any data of the customer related to his card number. All data is processed directly by Stripe, so that Olivense can always offer the greatest security, transparency and confidentiality in the transaction.

The cards currently supported by the payment gateway are Visa, Mastercard and American Express. If you have any questions, contact us and we will take care of you immediately.

c) Paypal

Make the payment with your Paypal account. Using this payment method, Olivense never collects or manipulates any bank data. All data is processed directly by Paypal, so that Olivense can always offer the greatest transparency, security and confidentiality in the transaction.

Right of Withdrawal or Revocation

The present conditions of return, withdrawal or revocation are governed by the provisions of spanish Royal Decree 1906/1999 of 17 December, regulating telephone or electronic contracting as well as Law 7/1998, of 13 April, general conditions of employment.

You have the right to withdraw from this contract within 14 calendar days without justification.

Consequences of the Withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of shipping costs) without any undue delay and, in any event no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such a refund using the same means of payment used by you for the initial transaction, and in any case, you will not incur any expense as a result of the refund.

You must return or deliver the goods directly to us in perfect condition (in case of failure to maintain the original packaging or any kind of damage, the product will be depreciated), and without any undue delay and, in any event, no later than 14 calendar days from the date on which he informs us of his decision to withdraw from the contract.

Those extraordinary situations such as shipping errors by Olivense, breaks in transport or other reasons previously agreed between Olivense and the customer, Olivense will pick up the goods with its usual transport company, and the customer will be able to return the product to shipments due only by our transport agency.

As they are food products, it will not be possible to return them if the product has been opened.

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